Orders received on our website before 4pm Monday to Friday are normally dispatched same-day. Orders later than 4pm, over weekends or public holidays are normally dispatched the following working day. (Couriers used: mainly DPD, sometimes DHL or Parcel Force.)
Delivery Charges
If you want an AM (e.g. before midday) or Saturday delivery, please call us to arrange on 01732 360638.
Maximum weight per parcel = 30kg
Commercial chains = approx 30kg per pair
Passenger car chains = approx 5kg per pair
4x4/Van = approx 10kg
For Standard Chains/Socks (Cars, 4x4's & Vans):
UK Mainland (3-4 working days) - Free (on orders over £100)**
UK Mainland Express (next working day) - £10.00***
UK Mainland Standard (3-4 working days) - £7.00
UK Highlands & Islands* (3-4 working days) - £18 (subsidised, i.e. this is less than cost)
Collect from shop (free)
For Commercial Chains:
UK Mainland Express (next working day) - £15.00
UK Mainland Standard (3-4 working days) - £12.00
UK Highlands & Islands* (3-4 working days) - £20
Collect from shop (free)
For Accessories (mail):
UK Postcodes (2-3 working day) - £5.00
Collect from shop (free)
Accessories can also be sent by courier (next day or 2-3 day services) - see standard chain prices above.
*Area Details
UK Highlands & Islands
Isle of Wight, Isle of Man & Northern Ireland
Highland postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44 & ZE.
See also: Highlands & Islands postcodes & delivery service time-frames.
Please note: With apologies, we no longer deliver to Europe (or Southern Ireland).
Further Information
Arranging your delivery:
Couriers collect from us Monday-Friday. Orders made on a weekend will not be dispatched until Monday, for orders made on bank holidays dispatch would be the next normal working day. Your order will be delivered 8am-6pm Monday-Friday unless otherwise arranged with us by phone.
The carrier will require:
(1) Home or business address (2) Contact name (3) Day time phone number (mobile preferable or email, for delivery notifications).
Non arrival of goods:
If your goods have not arrived within the timescale set out above please call us on 01732 360638.
Out of stock items:
We will let you know if goods are not in stock and will advise expected delivery date.
You can choose to wait for goods to arrive, select an alternative or request a full refund.
International Delivery
Not available - please use a friend, contact or parcel forwarding service.
**Free UK Delivery on orders over £100
Mainland UK Only, excludes highlands & islands. 'In-stock' items only. Free delivery requires £100 of product value after any discounts (e.g. If order value is £99, but the delivery price takes the total over 100 we regret that does not qualify to make the delivery free).
***Next working day delivery
This cannot always be 100% guaranteed. As with all couriers, occasional delays may occur for reasons beyond their control, in which case the goods should arrive the next working day. We cannot be held responsible for delivery delays arising from matters outside our control.
VAT-Free Orders
If you are off-shore and wish to pay VAT-free please call us to order - our website does not allow VAT removal and we cannot refund VAT retrospectively.
Please Note: During busy periods it may take 1 working day to process your order. And when ordering close to Christmas, please be aware couriers may be behind schedule with their deliveries (so please order in plenty of time for your trip!).