Janet, You may recall that just before Christmas last year you were kind enough to leave some chains out for collection in the middle of the night. The plan worked to perfection. That was me and we made it to Switzerland with some fairly heavy and settled snow over the last 100 miles - and were very grateful to have the chains on board. I did send you a quick e-mail from Switzerland to thank you for your kindness, innovativeness and efficiency as you made a real difference. It's just come to light that the e-mail didn't send and has languished in a Swiss unsent box for three months. So belatedly, many thanks!